30 Day Return Policy

30-Day Hassle-Free Returns: Your Satisfaction, Guaranteed

At The Wits End, we take pride in crafting high-quality, custom products that reflect your unique style. However, we understand that sometimes a design might not fit perfectly, a color may differ from your screen, or an item might simply not meet your expectations. That’s why we offer a straightforward **30-day return policy** to ensure you’re completely happy with every purchase.

How It Works

30-Day Window: You have 30 days from the date your order arrives to request a return or exchange.
Condition: Items must be unused, undamaged, and in their original packaging (tags and labels intact).
Proof of Purchase: Include your order number, receipt, or confirmation email with your return request.

Simple Returns Process

1. Contact Us: Reach out to our friendly support team at thewitsendstore@aliboom.com or through our Contact Page to initiate your return. Let us know if you’d like a refund, exchange, or store credit.
Follow Instructions: We’ll provide a return address and any necessary steps.
Ship It Back: Once we receive and inspect your item, we’ll process your request within 3–5 business days.

Refunds & Exchanges

Refunds: Approved returns will be refunded to your original payment method. Processing times may vary by bank.
Exchanges: Need a different size, color, or design? We’ll help you swap it quickly.
Store Credit: Prefer flexibility? Opt for credit to use on future orders.

Exceptions

Custom/Personalized Items: Made-to-order products (e.g., names, custom artwork) are final sale unless damaged or defective.
Final Sale Items: Clearance or discounted items may be non-refundable (we’ll note this at checkout).
Shipping Costs: Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong item sent).

Damaged or Defective Items?

We rigorously check every order before shipping, but if an item arrives damaged or flawed, contact us immediately. We’ll send a replacement or refund at no extra cost—no need to return the item.